Dedicated Lab Support
A Technician in Your Corner — Before and After
Complex cases deserve more than a submission form. HJ Dental Lab's senior technicians are available to consult on challenging cases, review treatment plans, and troubleshoot any issues that arise after delivery.
- Pre-case design consultation
- Material selection guidance
- Post-delivery fit and adjustment support
Pre-Case Consultation
We Review Complex Cases Before Fabrication Starts
When you have a case with atypical occlusion, unusual implant angulation, or a complex esthetic requirement, our technicians want to hear about it before you submit.
A five-minute conversation before fabrication can prevent a remake after delivery. We offer pre-case reviews for all partner practices at no additional charge.
- Full-arch and All-on-X case planning
- Occlusal scheme and vertical dimension review
- Material selection for complex esthetic zones
- Implant angulation and screw-access planning
- Transition from provisionals to final restorations
Post-Delivery Support
If Something Isn't Right, We Make It Right
Every restoration that leaves our lab is quality-checked before it ships. If fit, shade, or occlusion is off when the case arrives, contact us immediately.
Call us, email us, or message through the HJ Portal. Our team will assess the case and confirm next steps within one business day. We stand behind our work.
- Direct technician contact for fit or shade issues
- Case review and remake authorization within 24 hours
- No-charge remakes for lab-side fabrication errors
- Documentation and root-cause review for recurring issues
- Retroactive case consultation for complex adjustments
Three Stages of Support
With You at Every Stage of the Case
Pre-Case Consultation
Before you submit, our technicians review angulation, occlusal scheme, material selection, and implant position. At no charge, for every partner practice.
In-Process Communication
If a design flag, material question, or fit concern arises during fabrication, we contact you directly before proceeding. No surprises at delivery.
Post-Delivery Support
If something is not right, we make it right within 24 hours. Direct technician contact, no-charge remakes for lab-side errors, and full documentation.
Have a Complex Case? Let's Talk Before You Submit.
Our senior technicians are available for pre-case consultations. Bring us your hardest cases. That is what we are here for.
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